Sarinah Supri
Feedback on Recent Dining Experience. 1. Service Experience: In the past, staff warmly greeted customers and guided us to our seats. However, during my latest visit, there were no greetings, and we were simply pointed to available tables. This change felt impersonal and unwelcoming. 2. Cleanliness: Previously, tables were promptly cleaned and sanitized after each use, ensuring a hygienic and pleasant environment. Unfortunately, this attention to detail seems to have declined, as the table we were directed to had not been wiped down. 3. Food Quality: The truffle mushroom dish, which I have always loved, was disappointing this time. It lacked any substantial mushroom pieces, containing only small bits, which didn’t meet the usual quality I’ve experienced. 4. Beverage Service: Water was always served in the past, but this service now seems to have been discontinued. I’m also unsure whether tea is still being offered, as it was not provided during this visit. 5. Staff Interaction: Lastly, I noticed a shift in the demeanor of the new staff. The lack of friendliness and engagement, particularly from the younger team members, detracted from the welcoming atmosphere I’ve always appreciated. I share this feedback in the hope that these issues can be addressed to restore the excellent standards I’ve come to associate with your restaurant.