Email Support Agent (Funan)

Job Scope:

Respond to email enquiries about SG Culture Pass within service level standards

Process applications and handle account-related requests

Assist users with technical issues related to the mobile application

Provide information about participating venues and ongoing promotions

Escalate complex cases to relevant teams

Contribute to FAQ updates based on common enquiries

Requirements

Excellent written communication skills

Ability to multi-task and handle high email volumes

Customer service orientation

Proficient in MS Office applications

Location: Funan

Working hours: Monday – Fridays – 9am to 6pm

Contract Duration: 3 Months (1 Aug to 31 Oct)

Salary: $2300/Month

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485