Cassandra Chan
Love the concept and their collections. However, the store process and management need to be greatly improved. Purchased a yoga mat which turned out to be spoiled already (the rubber was moldy and peeling off. Probably due to the packaging is minimal and exposed the natural rubber to outside air and humidity). Went back to return it and was told that they’ve charged me wrongly as the system triggered a discount that shouldn’t have been applied… As they could only do exchange, I agreed to exchange for store credits for future use. They got my email and name in written, but I never received the email… The next day I went back to make purchase, and the (different) staff couldn’t find the store credit. They called the other staff then they had to manually calculate the credit over phone, and we even had to debate over the calculation method because staff was confused by the wrongly applied discount! Moreover, after I spot the issue with the spoiled yoga mat, the other one of the same mat which is also spoiled (visible from the edge) is still on the shelf for sale… System upgrade, digitalization, inventory management, staff training… please 🙏