This showroom provides a clear and concise display of Prism's key products. It's interesting to see the brand's expansion beyond desktop monitors into a wider range of home appliances. While the showroom space is somewhat compact, it effectively showcases their offerings.
Arif Noor
5
I recently had the pleasure of visiting Funan to purchase a monitor, where I was fortunate to be assisted by Fahim. His exemplary professionalism, in-depth product knowledge, and genuine commitment to customer satisfaction made my experience exceptional. He also took the time to let me try out several monitors, ensuring I made the best choice for my needs. Thanks to his efforts, I was able to secure the most favourable discount available. I am truly grateful for his outstanding service and the seamless, positive experience he provided.
Mohamed Malim
5
Prism staff were very polite. Kylie and Reeve were very helpful and patient in explaining the different options for Fridge and Fan. I had a good experience in Prism Funan. Thank you.
Teo Y.N
5
Kolanji & Rahman ( Staff of Prism )
I am delighted to have made my second purchase from Prism, reaffirming my confidence in their products. My initial purchase, a ceiling fan, was also facilitated through a Climate voucher, which significantly offset the cost, and I was thoroughly satisfied with the transaction. The delivery personnel Kolanji & Rahman demonstrated exceptional professionalism by thoroughly explaining all pertinent details. I would like to extend my gratitude to Prism for consistently offering excellent deals and innovative products. I am particularly impressed with the black refrigerator, boasting a sleek, modern design, eco-friendly and surfaces that effectively conceal fingerprints and smudges, rendering it a superior choice to lighter-colored alternatives. Black is a classic, timeless color that seamlessly complements various kitchen styles, with a Inverter compressor accompanied by a 12-year warranty and its energy-efficient design, is truly impressive, offering great value for money.
Placcido Cordeiro
5
Just purchased some prism smart fans from the team at Funan mall. Quick and helpful service! Looking forward to seeing these in action once installed. Thanks you Potter and Fahim!
Amy Chow
5
Customer service was great! (13 Jun)Yesterday afternoon, I went to inquire about prism oasis pro and the sales staff (I forgot to take down the names of the 2 female and 1 male staff who assisted me), were very patient and helpful in answering all our questions. Unfortunately, we stay a bit far from Funan and we needed to go home to check the area to ensure enough clearance, so we could not buy at Funan on the spot. Even though the sales knew we couldn’t commit on the spot, they were still very friendly and helpful to assist us. We ended up purchasing the fan at Bishan showroom today, but we are still thankful to the staff at Funan!🥰🙏
Arriola Alejandro
5
I was at Funan to purchase a ceiling fan, where I was assisted by Potter. His exemplary professionalism, in depth product knowledge, and genuine commitment to customer satisfaction made my experience exceptional. He also took the time to show me several models in operation.
Thanks to his efforts, I was able to secure a favorable discount available. I am truly grateful for his outstanding service and the positive experience he provided.
Weijian Chia
5
Excellent service received from Meriel, knowledgeable and patient. Not pushy with purchase. Went on a weekday and have the luxury of time to look at the wide range of product. Purchase the Oasis Pro Smart Fan using climate voucher. Highly recommended.
Nur Farhana
5
Bought a fridge and air con from Prism store recently, and the customer service was great! Vanessa assisted me throughout the process—she was friendly, knowledgeable, and patient in answering all my questions. Really appreciated her help in making everything smooth and fuss-free.
Ivy Chua
5
Today, I visited PRISM at Funan to take a look at the Prism TV and the tripod stand. I was pleasantly surprised and ended up purchasing the Roam 32, thanks to the exceptional assistance from Joon Wai.
He was patient, attentive, and went the extra mile to guide me through the online purchase process, something I truly appreciated. His professionalism and customer-first attitude made a real difference in our shopping experience.
However, I did notice an area that could be improved. There was another staff member in the store, who appeared to be a senior or possibly the person-in-charge. Unfortunately, he lacked the leadership presence I expected. While Joon Wai was helping us with the online purchase, the other staff member interrupted and wrongly assumed he was trying to get us to sign up for something unnecessary. His tone and attitude came off as dismissive rather than supportive.
If a team member is actively assisting customers, especially during a purchase, he should be empowered to continue doing so without interference. Claiming to Joon Wai there are “too many customers to attend to” didn’t help the situation, it created confusion and didn’t reflect well on the leadership.
In the end, my family and I completed our purchases separately, but it was Joon Wai’s dedication that stood out and made the difference.
Kudos to Joon Wai for his excellent service. I hope his efforts are recognized and that the leadership within the store can better support frontline staff who are clearly doing a great job.