Shop associate ( a middle aged man) with 2 ladies were having dinner on the main table within outlet premises during opening hours on 9/13 evening 835pm and providing less than satisfactory responses when i was keen on understanding more on the products. Please provide adequate training to staff as a products company and coach your members to be more discerning if you aim to be a premium products co. And do not challenge stuff on economics over the business. Customer is here to consume at the end of the day nonetheless. Please reach out to me for more clarification in case you feel you need some form of explanation on the context of this feedback. Cheers.
Update: The franchisor should consider reviewing some of the comments on each locale’s distributor/ franchisees for a start. Will do good for its sustainability going forward be it from a seeding perspective or even a future divestiture. User experience counts towards the networking effect if not it just be a commodity.
Robin Tan
1
Good selection and austere storefront.
Been here multiple times to purchase gear, pretty pleasant all round.
Changed today when I walked in, and there was one lanky guy staff w a hippie mustache decked out in PNS clothes. Glanced at me and didn't bother to say anything. Continued to walk around the store and fiddle with his shelves like a customer.
Stood there for a bit, and then a second staff member came in. Tall asian female. Similar approach to the guy staff, and I had to take the initiative to ask if a product was in stock. Nonchalant and curt reply that it was out of stock, no further indication as to when it would be back.
Haughty and unbelievable service attitude. Didn't feel like attending to me because I didn't wheel my Pinarello or S-works in the store?
Terrible.
Jennifer Lem
5
Excellent location on this new flagship store. Great interior layout creating superb ambience for everyone. PNS jersey and bib give riders the comfort during rides in any type of weather conditions. Love the new essential bib for ladies, now toilet breaks is such a breeze.
Soo Kum Hon
5
Decided to drop by this store to visit my friend Calvin. What looks to be an ordinary store from the outside turns out to be a very special encounter once inside. I was overwhelmed by the range of apparels and more importantly the size ranges as it fits the Asian size very well. Even thought I was with Calvin most of the time, I can sense that the staffs were attentive and ready to render assistance when a customer walks in. Have yet to get something for myself but will definitely drop by again at some point of time to grab the items I need.
VJ Varada
5
Technical fabrics, innovative design and contemporary aesthetics. Pas Normal Studios hits up the little red dot to inspire us with its take on modern cycling. Looking forward to the ICC Rides bringing communities together and celebrating the passion for the sport