Front of House Executive

The Front of House Executive is responsible for ensuring smooth day-to-day operations at the reception or customer-facing area. This role requires exceptional communication skills, a welcoming attitude, and the ability to handle inquiries efficiently while maintaining a professional and friendly environment.

Key Responsibilities:

• Greet and welcome guests, clients, and visitors in a friendly and professional manner.

• Manage incoming calls, emails, and other inquiries; direct them to the appropriate departments.

• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.

• Assist in coordinating bookings, appointments, and meeting room schedules.

• Handle administrative tasks such as filing, data entry, and record-keeping.

• Support event setups, client visits, and office logistics when necessary.

• Act as the first point of contact for customer feedback or complaints and escalate appropriately.

• Collaborate with internal teams to ensure smooth front-of-house operations.

Requirements:

• Proven experience in a front desk, reception, or customer service role.

• Strong communication and interpersonal skills.

• Professional appearance and a customer-first attitude.

• Ability to multitask and remain calm under pressure.

• Basic computer literacy (MS Office, email systems, etc.).

Preferred Qualities:

• Experience in hospitality, corporate office, or service-oriented industries.

• Ability to handle sensitive information with discretion.